Effective Date: 12 July 2025
This Privacy Policy outlines how TaxiTribe ("we", "us", or "our") collects, uses, shares, and protects your personal information when you use our mobile app, website, and related services ("Platform").
1. Information We Collect
- Personal Information: Name, phone number, email address, profile photo, government ID, driver license, PAN, Aadhaar, vehicle details.
- Location Data: Real-time GPS data to enable booking and tracking functionality.
- Device & Usage Data: IP address, device ID, app version, crash logs, and app interaction patterns.
- Payment Information: UPI IDs, transaction details, payment timestamps (handled via secure third-party gateways).
2. How We Use Your Information
- To process bookings and facilitate communication between users (drivers, agents, and customers).
- To verify identities and documents for safety and compliance.
- To show real-time location for tracking and dispatching rides or parcels.
- To improve platform performance, detect fraud, and troubleshoot issues.
- To send service-related updates, alerts, and optional promotional messages.
3. Sharing of Information
- We share ride and contact information with other users only when required (e.g., a driver and passenger).
- Data may be shared with third-party service providers (e.g., payment processors, analytics tools) under strict confidentiality agreements.
- We may share data if required by law, legal process, or to protect our rights and platform security.
4. Data Retention
We retain your data for as long as your account is active or as needed to comply with legal, accounting, or security obligations. You may request deletion of your data at any time.
5. Security Practices
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute data security.
6. Your Rights
- You may access, update, or delete your personal information by contacting us or through app settings.
- You may opt out of promotional communication at any time.
- You may request a copy of the data we hold about you.
7. Children's Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us to remove it.
8. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Continued use of the platform implies your acceptance of the changes.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your data, you may contact us at:
Email: business@taxitribe.com